Optimiser sa route vers le désastre
Michael Watkins, chroniqueur à la Harvard Business Review, revient sur les récents malheurs de Toyota et de BP, et nous explique clairement comment le choix d’économies sans discernement, qu’il soit ponctuel ou via un processus d’optimisation permanent, est la route la plus sûre vers le désastre:
« What do Toyota’s sudden-acceleration woes and the disastrous oil spill in the Gulf of Mexico have in common? Both are examples of a type of organizational breakdown that is destined, absent some fundamental rethinking of what “leadership” means, to become ever more common and damaging: complex systems failures triggered by seeming rational patterns of cost-reduction decision-making. »